IT Services Management
Deliver superior services, boost productivity, and gain actionable insights through a unified ITSM solution.
IT Services Management
Empower your business to proactively manage IT service performance with real-time visibility and control over end-to-end ITIL processes. Ladera’s ITSM solutions enable you to stay ahead with enhanced service outcomes, seamless upgrades, and customizable options available on the robust Now platform.
With our expertise in ITSM implementation, we help you streamline and automate IT service management processes, ensuring efficient incident resolution, timely change management, and effective problem management. Our comprehensive approach leverages the power of the Now platform to deliver tailored solutions that align with your business objectives.
By adopting our ITSM solutions, you gain access to real-time insights and analytics, enabling you to monitor service performance, identify bottlenecks, and make data-driven decisions for continuous improvement. The flexible nature of the Now platform allows for easy customizations and upgrades, ensuring that your ITSM solution evolves with your business needs.
we offer services
Ladera, in collaboration with ServiceNow’s IT Service Management (ITSM) software, offers a comprehensive solution to consolidate and automate fragmented services, obsolete tools, and outdated systems within your business. Our ITSM solution is built on industry-leading ITIL best practices and features a guided setup to ensure a seamless implementation process.
- Incident Management - Keep a check on IT failures and restore services faster
- Change Management - Lower costs of incorporating the risks of rapid and continuous disruption. Automate approvals and maintain control to boost change during the DevOps phase.
- Knowledge Management - Gather and share knowledge to increase business efficiencies.
- Problem Management - Establish the primary cause of issues to stop any future breakdowns proactively.
- Service Catalog - Advance service delivery with competent and automated service catalog workflow capabilities. On a single service portal, manage requests and ticketing services.
- Asset Management - Control costs and manage life cycles and availability of hardware and virtual assets.
