A prominent global player in the pharmaceutical industry, relies on ServiceNow as their internal ticketing and IT tracking tool to optimize daily operations. However, recognizing the necessity for enhanced operational efficiency, they've pinpointed a critical challenge – the imperative for seamless information flow between ServiceNow and their internal SAP S/4HANA 2020 On-Premise system. This integration is pivotal to ensuring streamlined communication, precise data transfer, and prioritized task management across their extensive global operations.